Pharmacy changes just around the corner!

By December 19, 2019 EAH Blog

Hello, and Happy Holidays!

As valued Ebenezer Animal Hospital clients, we wanted to let you all know of a small change that will be taking place effective January 1st, 2020 regarding filling prescriptions through commercial online pharmacies (Chewy, 1800PetMeds, PetCareRx, Allivet, etc).

We have struggled for years with receiving clear, concise communication from most online pharmacies. Often they tell our clients one thing, but our hospital team another. This interruption in communication is damaging to our clients as well as our hospital. In addition, not all online pharmacies are providing products guaranteed by the manufacturer, and far too often counterfeit medications are being sold as the real thing. We have no control over where the online pharmacies source their medications, and sometimes they are obtained from second-hand sources.

In an effort to ensure our clients and patients are protected, and so that we can ensure communication is clear and complete, we have elected to prescribe all requested prescriptions through our own Ebenezer Animal Hospital ship-to-home online pharmacy. Our EAH online pharmacy will ship medications directly to your home, typically with little to no shipping charges, just as the other online sources will. But we can control and guarantee that they are authentic medications, and that communication is clear.

Going forward, when we receive a fax or call from a commercial online pharmacy requesting a refillable prescription, we will send you an email directing you to our EAH online pharmacy, where the product will be sitting in your online cart. Once processed, the item will be shipped directly to your home. Auto-ship is also available if it is a medication your pet takes regularly.

If, despite our recommendations, you would still like to receive your medication from another commercial online pharmacy, please call our hospital and let us know. In that case, you will need to come to the hospital during normal business hours to pick up the prescription, or in some cases a prescription may be able to be emailed to you. You may then personally submit it to the pharmacy and make all necessary arrangements.

While we apologize for any inconvenience this may cause, we feel it is the very best decision for our clients, patients and our hospital.

Please reference the Q&As below for more information, and feel free to reach out if you have questions.

Best-

The doctors and staff of Ebenezer Animal Hospital

 

Frequently Asked Questions

 Why are you no longer authorizing prescription requests from third parties?

Our #1 priority is getting you safe and effective medication from a trusted and guaranteed source. With online pharmacies other than our own, we are not able to guarantee their safety and quality, especially when the request is sent to us via phone or fax.

 What is the benefit of using your online pharmacy?

We have the highest level of security and accreditation to ensure your information is protected and your prescription medications are safe. By ordering through us, we can integrate with your pet’s medical record and better maintain their preventative care. We are also pleased to offer free shipping on medications and supplies, instant rebates and coupons, AutoShip convenience, refill reminders, and so much more. When you buy through us, you are supporting a local business!

 If I don’t obtain a written prescription, will I get charged for my original order?

No, pharmacies cannot charge you until the prescription has been approved by your veterinarian. If we do not authorize this request, your order will most likely be canceled. You may see a hold or pending charge on your credit card in the meantime.

 I would still prefer to proceed with my original order. What do I do?

Please call us at so we can prepare a written script. You can then pick it up at the clinic during our business hours.