How can my pet get care while I keep myself safe? Life admist the COVID-19 crisis.

By March 25, 2020 EAH Blog

COVID-19 UPDATE

To our Valued Clients,

The health and well-being of your pet is our top priority. As news of the coronavirus (COVID-19) in our community continues to develop, we are monitoring the situation closely.

Please note our new hours effective immediately during this outbreak:

-Monday through Thursday:  7:30 am to 7:00 pm

-Friday:  7:30 am to 6:00 pm

-Saturday:  7:30 am to 4:00 pm

-Sunday:  Closed (there will be no pickup or drop off for boarding on Sunday)

While the CDC and other health authorities have indicated that dogs, cats, and other domestic animals are not considered at risk for contracting COVID-19, we are taking extra precautions to ensure the health and safety of humans within our facilities— notably our clients and staff. Keeping our practice “hospital-clean” has always been a priority for us, and we continue to do so. Additionally, for the safety of our team and your family, we are monitoring CDC recommendations and will continue to increase our attention to cleaning frequency and methods accordingly.

To our customers:

  • If you are feeling ill or experiencing flu-like symptoms and have an upcoming wellness (not critical) appointment, we kindly ask that you call us to reschedule.

  • Our hospital is operating on a curb side service only.  No clients will be permitted into the building to reinforce the CDC recommendation of social distancing.  Upon arrival at the hospital, please call us at 803-366-1950 to alert us.  A client care associate will check your pet in over the phone, obtain necessary history, and discuss what services your pet needs at our hospital.  A team member will greet your pet at your car.  Dogs will be double leashed with a nylon lead that will be disinfected prior to retrieval and cats or exotic animals must be placed in a carrier to transport.  If your pet is scheduled for a visit with one of our doctors, he or she will perform a thorough exam in the treatment area and then contact you via phone regarding their findings and recommendations.  Upon completion of the visit, we will check you out over the phone and prefer credit card over cash, if possible.

  • If your pet requires urgent care or has a medical emergency, and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. If you call ahead, we will gladly accommodate your representative and make appropriate arrangements.

  • If your pet is taking a daily medication, we encourage you to please consider refilling more than a month’s worth to ensure continuity of care.  Our online pharmacy is also an excellent resource to use for medication refills: https://ebenezervets.vetsfirstchoice.com/

  • There is a significant demand for personal protective equipment in human medicine to combat COVID-19.  Because of this, we will be reaching out to delay all non-urgent surgeries until late spring.  Any urgent surgeries will be scheduled as soon as possible.

  • We will be implementing Telemedicine service for our current clients this week.  As long has one of our doctors has physically examined your pet within the last year, we can provide services by telemedicine rather than an in person visit.  This can be used for non life-threatening conditions such as itchy skin, mild ear infections, and mild lameness or limping.  The platform we will be using is called Anipanion and you can find their website for login and access to the application to download on your smart phone at https://www.anipanion.com/pet.html.  We will have more specific instructions on how to access this service via social media and our client care associates.

If your pet requires urgent care or has a medical emergency, the following critical care practice(s) will be assisting our patients:
Carolina Veterinary Specialists Rock Hill:  803-909-8300

760 Addison Ave., Rock Hill, SC 29730

or

Charlotte Animal Referral and Emergency (CARE):  704-457-2300

3726 Latrobe Dr, Charlotte, NC 28211

For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions, please contact us at [email protected] or call us at 803-366-1950.

Thank you for your patience and cooperation. We look forward to seeing you and your pet soon.

Your pet healthcare partners at Ebenezer Animal Hospital